Auto Glass FAQs
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Allstar Glass Company Service FAQs
Have any questions related to our auto glass services? We can help. Check out these FAQs and give us a call today for more information!
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Do you offer mobile auto glass repair and replacement services?
Yes. For your convenience, we offer mobile auto glass repair and replacement services throughout the West Michigan area.
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Do I need to drop off my car at one of your locations?
No. We offer mobile windshield repair and auto glass services anywhere in West Michigan, weather permitting. If you need or would prefer, to bring your vehicle to us, we have 8 convenient West Michigan locations to serve you.
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Do I need to contact my insurance agent or insurance company first?
No. We have pre-approved status with all the major auto insurance companies and we’ll do the ‘paperwork.’ We will guide you through the entire claims process.
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Will my insurance company waive my deductible if my windshield is repaired rather than replaced?
Yes, in most cases. Our representatives at Allstar Glass Company are more than happy to assist in answering your questions regarding your insurance coverage.
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Will checking on my deductible or inquiring about my insurance coverage raise my insurance rates?
No. Just verifying your insurance coverage is not the same as making a claim; however, to be certain, please refer to your insurance policy.
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Will filing an auto glass claim make my insurance rates go up?
Having your windshield repaired or replaced is not considered an ‘at fault’ accident; however, to be certain, please refer to your policy or contact your agent and/or insurance provider to confirm your specific coverage.
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Is auto glass repair covered by my liability coverage?
No. Liability insurance only provides coverage for damages to another vehicle; therefore, auto glass repair and replacement services are not covered under your liability policy.
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What if my deductible is the same or more than the auto glass service?
Then there would be no need to file an insurance claim. Allstar Glass Company offers multiple payment options including cash, checks, Visa, and MasterCard.
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What is the difference between O.E.M. and Aftermarket glass?
O.E.M. means Original Equipment Manufacturer or the same brand of glass installed at the automobile manufacturing plant. Aftermarket means any other brand. The United States Department of Transportation requires that all brands of automotive glass meet specific requirements that are equal to the original brand used by the manufacturer. If you have a brand preference, just let us know.
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How long will it be before I can safely drive my vehicle?
Our technicians are highly skilled and use only the best materials and adhesives; however, curing time is still required. In most cases, your vehicle will be safe to drive 60 to 90 minutes after we finish the installation. Please ask your technician for a specific safe drive-away time.
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Do you clean up the broken glass in my vehicle?
Yes. Our technicians will vacuum the broken glass from your vehicle's interior and remove the broken glass behind the interior trim.
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Do you provide ‘Same-Day’ service?
Yes. Same-day service is usually available; however, some factors such as weather and part availability may require ASAP scheduling. To schedule an appointment, please call us right now at (866) 933-2006.
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I have parking stickers on my broken windshield, can they be saved?
Yes, in most cases we can transfer stickers to your new windshield, however, some stickers become void upon removal.
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Are your technicians certified?
Yes. Our technicians are certified by the National Glass Association (NGA), I-CAR, and O.E.M. adhesive manufacturers. This means that they have been thoroughly trained in the proper procedures for the repair and replacement of auto glass to return your vehicle to manufacturer specifications.
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